Shipping policy

Last updated: July 2, 2026

Thank you for shopping with House of Talia. Please review this Shipping & Delivery Policy before placing your order.

By completing a purchase on houseoftalia.com, you acknowledge that you have reviewed and agreed to the terms below.

Order Processing

Orders are typically processed and shipped within 3 business days after payment is successfully received, unless a different processing time is stated on the product page.

Business days do not include weekends or holidays. During holidays, product launches, sales, or periods of unusually high order volume, processing may take longer.

Processing time is separate from the carrier’s estimated transit and delivery time.

Shipping Confirmation and Tracking

Once your order has shipped, you will receive a shipping confirmation containing tracking information at the email address or phone number provided during checkout.

Tracking information may take up to 24–48 hours to update after the carrier receives the package.

Delivery dates provided by House of Talia or the shipping carrier are estimates and are not guaranteed.

Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please review your shipping information carefully before submitting your order. House of Talia is not responsible for delivery issues caused by an incorrect, incomplete, outdated, or undeliverable address provided by the customer.

To request an address correction, contact hello@houseoftalia.com as soon as possible. Address changes are not guaranteed once an order has been processed, packaged, or shipped.

If an order is returned to House of Talia because of an incorrect or incomplete address, refused delivery, failed delivery attempts, or another customer-related delivery issue, the customer may be responsible for any additional shipping charges required to resend the order.

Original shipping charges are nonrefundable.

Carrier Responsibility and Shipping Delays

Once a package has been accepted by the shipping carrier, its transportation and delivery are managed by the carrier and are outside the direct control of House of Talia.

House of Talia is not responsible for carrier delays caused by circumstances outside our reasonable control, including:

  • Weather conditions

  • Natural disasters

  • Service interruptions

  • Labor disruptions

  • Incorrect or delayed carrier scans

  • Transportation delays

  • Customs processing

  • Holiday shipping volume

  • Other carrier-related issues

House of Talia will make reasonable efforts to assist customers with obtaining tracking information or opening a carrier investigation when appropriate. However, carrier delays do not automatically qualify an order for a refund or replacement.

Route Package Protection

Customers may be offered the option to purchase Route Package Protection during checkout.

Route Package Protection may provide coverage for qualifying orders that are lost, stolen, or damaged during shipping. Coverage is subject to Route’s current terms, exclusions, documentation requirements, eligibility rules, and claim-filing deadlines.

Customers who purchase Route Package Protection should submit qualifying claims directly through Route’s claim-resolution process.

Route independently reviews and determines the outcome of protected shipping claims. House of Talia does not control Route’s claim decisions or guarantee that a particular claim will be approved.

Route Package Protection does not replace House of Talia’s return, exchange, or product-quality policies.

Customers may not receive duplicate reimbursement through multiple sources, including a Route claim, carrier claim, payment dispute, refund, or replacement for the same order.

Lost Packages

A package may be considered lost in transit when tracking does not show delivery and there have been no meaningful tracking updates within the carrier’s expected delivery timeframe.

Customers should contact hello@houseoftalia.com as soon as reasonably possible if they believe a package has been lost.

For orders that include Route Package Protection, customers should file a claim directly with Route within Route’s required filing period.

For orders without Route Package Protection, House of Talia may assist the customer with opening an investigation with the shipping carrier. Any refund, replacement, store credit, or other resolution will be considered after reviewing the carrier’s investigation and the available evidence.

A delayed or temporarily stalled shipment is not automatically considered lost and does not automatically qualify for a refund or replacement.

Packages Marked Delivered but Not Received

If tracking shows that a package was delivered but the customer cannot locate it, the customer should first:

  1. Confirm that the shipping address entered during checkout was correct.

  2. Check all entrances, mailboxes, parcel lockers, mailrooms, garages, porches, side doors, and other possible delivery locations.

  3. Ask household members, neighbors, building staff, front-desk personnel, or property management whether they accepted the package.

  4. Allow up to two business days, as carriers may occasionally mark a package delivered shortly before completing the delivery.

  5. Contact the shipping carrier and request a delivery investigation, GPS delivery confirmation, delivery photograph, or proof of delivery when available.

Customers should notify House of Talia at hello@houseoftalia.com within 5 calendar days after the package is marked delivered.

A carrier tracking record showing delivery to the shipping address entered during checkout will be treated as evidence that the order was fulfilled and delivered. Orders marked delivered are not automatically eligible for a refund or replacement.

Depending on the circumstances, House of Talia may request:

  • A carrier claim or investigation number

  • Written confirmation from the carrier

  • A signed statement confirming that the package was not received

  • A police report for suspected package theft

  • Confirmation of the delivery address

  • Additional information reasonably necessary to review the claim

Each claim will be reviewed individually based on carrier records, tracking information, Route coverage, delivery confirmation, customer communications, order history, and other available evidence.

House of Talia does not guarantee a refund or replacement for packages confirmed by the carrier as delivered.

Stolen Packages

Customers are responsible for providing a secure delivery location and making reasonable arrangements to receive their packages.

If a package is believed to have been stolen after delivery, the customer should contact the carrier and local authorities when appropriate.

Customers who purchased Route Package Protection should submit a theft claim directly through Route, subject to Route’s terms and eligibility requirements.

House of Talia is not automatically responsible for packages lost or stolen after the carrier confirms delivery to the address provided during checkout.

Damaged Packages or Merchandise

Shipping damage must be reported to House of Talia within 48 hours of delivery.

To report damage, email hello@houseoftalia.com and include:

  • Your full name

  • Your order number

  • A description of the damage

  • Clear photographs of the damaged merchandise

  • Photographs of the exterior shipping box or mailer

  • Photographs of the shipping label

  • Photographs of the interior packaging and packing materials

Customers must retain the damaged merchandise, original packaging, shipping label, and packing materials while the claim is being reviewed.

Failure to report shipping damage within 48 hours or failure to retain the packaging may affect our ability to verify the damage or submit a carrier claim.

Customers who purchased Route Package Protection should submit qualifying shipping-damage claims directly through Route.

Damage caused by a manufacturing defect or product-quality issue, rather than shipping, will be addressed under House of Talia’s applicable return, exchange, or product policy.

Returned or Refused Packages

Packages returned to House of Talia because of an incorrect address, incomplete address, refusal, failed delivery attempt, unclaimed package, or failure to retrieve the package from the carrier may be subject to additional shipping charges.

If the customer requests reshipment, the customer may be responsible for the cost of shipping the package again.

If House of Talia approves a refund for a returned package, original shipping costs and any carrier return fees may be deducted from the refund unless otherwise required by law.

Signature Confirmation

House of Talia may require a signature upon delivery for certain orders based on order value, product type, shipping destination, fraud-screening results, or other risk factors.

Customers are responsible for ensuring that someone is available to receive and sign for the package when signature confirmation is required.

Payment Disputes and Chargebacks

Customers are encouraged to contact House of Talia at hello@houseoftalia.com before initiating a payment dispute or chargeback so that we have an opportunity to investigate and address the concern.

When responding to a payment dispute, House of Talia may provide relevant information to the payment processor, financial institution, or card issuer, including:

  • Order and payment records

  • The shipping address provided during checkout

  • Tracking and delivery confirmation

  • Carrier proof of delivery

  • Signature confirmation

  • Customer communications

  • Fraud-screening information

  • The Shipping & Delivery Policy applicable when the order was placed

  • Route Package Protection and claim information

  • Other documentation relevant to the transaction

Submitting a chargeback does not guarantee that the customer will receive a refund. Payment disputes are reviewed and decided by the applicable financial institution or payment provider.

Customers may not receive duplicate reimbursement through a chargeback, Route claim, carrier claim, refund, replacement, or store credit for the same order.

Policy Changes

House of Talia may update this Shipping & Delivery Policy from time to time. The policy that was in effect when an order was placed will generally apply to that order.

Limitation of Policy

Nothing in this policy is intended to limit or waive any rights or remedies that cannot legally be limited or waived under applicable law.

Contact Us

For questions regarding shipping, tracking, or delivery, contact:

House of Talia
Website: houseoftalia.com
Email: hello@houseoftalia.com