Frequently Asked Questions

How long does domestic shipping take?

Every order is packed with love and care from our home to yours.

Orders ship within 1–3 business days.

Choose your preferred delivery speed at checkout:

• Economy (5–7 business days)
• Standard (3–5 business days)
• Express (1–2 business days)

You’ll receive tracking as soon as your box begins its journey 🤍

Can I return or exchange my order?

We accept return requests within 6 days of confirmed delivery.

To be eligible for a return, items must:
    •    Be unused
    •    Be in original condition
    •    Be returned in original packaging
    •    Be free of wear, scent, stains, or damage

Due to the nature of children’s play products, we do not accept returns on items that have been opened or used.

All returns must be approved prior to being sent back. Unauthorized returns will not be accepted.

House of Talia reserves the right to deny any return that does not meet the above conditions.

Return Shipping

Customers are responsible for return shipping costs.
Original shipping charges are non-refundable.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please email us within 48 hours of delivery with your order number and clear photos of the item and packaging.

Claims submitted after 48 hours may not be eligible for resolution.

Refunds

Once your return is received and inspected, approved refunds will be issued to the original payment method within 5–7 business days.

Do you offer 🌍 international shipping?

🌍 International Shipping

We are so honored to ship House of Talia worldwide 🤍

Processing Time
Orders ship within 1–3 business days.

Delivery Time frames
International delivery typically takes 5–14 business days, depending on your country and selected shipping speed. Expedited options may be available at checkout.

All international orders include tracking.

Duties & Customs

Please note:
    •    Customers are responsible for any customs fees, duties, or import taxes required by their country.
    •    We are not responsible for delays caused by customs processing.
    •    Shipping costs are non-refundable once the package has been dispatched.

Important

Make sure your shipping address is entered correctly. We are not responsible for packages delayed or returned due to incorrect addresses.

How can I contact customer support?

You can reach us anytime by visiting the Contact page or messaging us on our social profiles. 

Want to collaborate?

We love working with creators, partners, and other brands! Please reach out via our Contact page with your proposal, and we’ll get back to you.