Refund policy

Last updated: July 2, 2026

Thank you for shopping with House of Talia. We thoughtfully design and select our products with children and families in mind, and we want you to feel confident when placing an order with us.

Please review this Return and Refund Policy before completing your purchase. By placing an order through houseoftalia.com, you agree to the terms below.

Return Request Window

House of Talia accepts eligible return requests submitted within 7 calendar days after confirmed delivery.

The return-request period begins on the date the shipping carrier marks the order as delivered. If an order is delivered in multiple shipments, the return period for each item begins on the date that item is marked delivered.

Return requests submitted after the applicable return period may be denied unless otherwise required by law.

Return Eligibility

To qualify for a return, an item must:

• Be unused and unplayed with
• Be in its original condition
• Be returned with all original pieces, components, accessories, instructions, inserts, and materials
• Be returned in its original retail packaging
• Have all original seals, ties, bags, wrapping, labels, and protective materials intact
• Be free from wear, odors, scents, stains, markings, pet hair, moisture, dirt, damage, or other signs of use
• Have been purchased directly from houseoftalia.com
• Be accompanied by valid proof of purchase

Opening the outer shipping box or mailing package does not, by itself, make an item ineligible for return. However, the product’s retail packaging, sealed bags, protective wrapping, ties, or other internal packaging must remain unopened and intact.

House of Talia reserves the right to inspect all returned merchandise and deny any return that does not meet these requirements.

Opened or Used Children’s Products

Due to the nature of children’s play products, House of Talia does not accept returns of products that have been opened, handled beyond what is reasonably necessary to identify the product, assembled, played with, or used.

Children’s products may be handled frequently or placed near a child’s face or mouth. Once the product’s retail packaging or internal protective packaging has been opened, we cannot verify that the product remains in new, unused, and resalable condition.

This restriction applies to change-of-mind returns. It does not prevent a customer from reporting a verified manufacturing defect, incorrect item, shipping damage, missing component, safety concern, or other issue covered elsewhere in this policy.

Non-Returnable Items

The following items are not eligible for return or refund:

• Opened, assembled, handled, played-with, or used products
• Items returned without their original packaging
• Items missing pieces, accessories, inserts, instructions, or components
• Items damaged, stained, altered, washed, repaired, or modified after delivery
• Items showing signs of wear, odors, scents, pet exposure, moisture, dirt, or improper storage
• Items purchased from another retailer, marketplace, reseller, or third party
• Gift cards or electronic gift cards, if offered
• Personalized or custom-made products, if offered
• Products specifically identified as “final sale” or “non-returnable” before purchase
• Complimentary, promotional, or free items
• Shipping charges, expedited-shipping charges, gift-wrapping fees, or similar service fees after those services have been provided
• Route Package Protection charges after an order has been fulfilled, except where otherwise required by Route’s terms or applicable law

Products purchased at a promotional or discounted price are not automatically final sale unless they were specifically identified as final sale before purchase.

How to Request a Return

To request a return, email hello@houseoftalia.com within 7 calendar days after confirmed delivery.

Your email should include:

• Your full name
• Your order number
• The item or items you wish to return
• The reason for the return
• Photographs of the unopened product and its packaging, if requested

Submitting a return request does not guarantee that the return will be approved.

If the return is eligible, House of Talia will provide return authorization and instructions, including the appropriate return address. Returns must be sent only to the address provided in the approval email.

Do not send a product back without receiving return approval. Unauthorized returns, returns sent to an incorrect address, and packages sent cash-on-delivery may be refused and will not be eligible for a refund.

Deadline to Ship an Approved Return

After a return is approved, the customer must tender the package to the return carrier within 7 calendar days after the approval email is sent, unless House of Talia provides a different deadline in writing.

The package must receive an initial carrier acceptance scan within that period. Creating a shipping label without giving the package to the carrier does not satisfy this requirement.

Returns shipped after the deadline may be refused.

Return Shipping Costs

Customers are responsible for all return shipping costs for eligible change-of-mind returns.

House of Talia does not reimburse customers for independently purchased postage, packaging, insurance, or other return-related expenses.

If House of Talia provides a prepaid return label as a convenience, the cost of that label may be deducted from the customer’s refund. This deduction will not apply when House of Talia determines that the return resulted from:

• An incorrect item sent by House of Talia
• A verified manufacturing defect
• A missing component
• Qualifying shipping damage
• Another error attributable to House of Talia

Original outbound shipping charges are nonrefundable after an order has been shipped, except where required by law or when House of Talia determines that the entire order was incorrect, defective, or damaged.

Packaging and Tracking Approved Returns

Customers are responsible for securely packaging approved returns to prevent damage during return transit.

We strongly recommend using:

• A sturdy outer shipping box
• Appropriate protective packaging
• A trackable shipping service
• Shipping insurance for higher-value returns
• A carrier acceptance receipt

Do not attach shipping labels, tape, or markings directly to the product’s retail packaging.

Customers should retain their return tracking number and carrier receipt until the refund has been completed.

House of Talia is not responsible for return packages that are lost, misdirected, damaged, or delivered to an unauthorized address because the customer did not follow the return instructions.

Return Inspection

All returned merchandise is inspected after delivery to House of Talia.

The inspection may confirm:

• Whether the correct item was returned
• Whether all pieces and components are included
• Whether the product packaging has been opened
• Whether seals and protective materials remain intact
• Whether the item has been used, assembled, damaged, altered, stained, or exposed to odors
• Whether the return was shipped within the required timeframe
• Whether the return otherwise complies with this policy

House of Talia may request additional information when reasonably necessary to complete its review.

Receipt of a return package does not automatically mean that the return has been accepted or that a refund has been approved.

Approved Refunds

Once an eligible return is received, inspected, and approved, House of Talia will initiate the refund to the original payment method within 5–7 business days.

Refunds will generally include the amount actually paid for the approved returned merchandise after any discounts, promotions, credits, or other price adjustments.

Unless required by law or expressly approved by House of Talia, refunds do not include:

• Original shipping charges
• Expedited-shipping charges
• Return shipping costs
• Route Package Protection
• Gift-wrapping fees
• Other nonrefundable service charges

Refunds cannot be issued to a different card, bank account, digital wallet, or payment method.

After House of Talia initiates a refund, the customer’s bank, card issuer, or payment provider may require additional processing time before the funds appear. Shopify advises that it may take a customer’s bank up to 10 business days to complete a refund, and an initiated Shopify Payments refund cannot be canceled or reversed.

Denied or Reduced Refunds

A return may be denied if the product:

• Does not meet the eligibility requirements
• Was opened or used
• Is missing pieces or packaging
• Was damaged after delivery
• Was returned without authorization
• Was shipped after the required deadline
• Is different from the product originally purchased
• Shows evidence of misuse, fraud, alteration, or tampering

House of Talia may also reduce a refund when permitted by law if merchandise is returned incomplete or in a condition materially different from the condition in which it was delivered.

If a return is denied, House of Talia will notify the customer. The customer may be responsible for paying any shipping costs required to have the merchandise sent back to them.

Exchanges

House of Talia does not guarantee direct product exchanges.

The most reliable way to obtain another product is to request an eligible return and place a separate order for the desired item. A replacement product cannot be reserved while a return is in transit or under review.

Any exchange expressly approved by House of Talia is subject to product availability. If a requested replacement is unavailable, House of Talia may issue an approved refund instead.

Order Cancellations and Changes

Customers should review their products, quantities, shipping address, and payment information carefully before completing checkout.

To request an order cancellation or change, email hello@houseoftalia.com as soon as possible.

We will make reasonable efforts to accommodate the request, but cancellations and changes are not guaranteed. Orders may begin processing shortly after they are placed.

Once an order has been fulfilled, transferred to the shipping carrier, or assigned tracking information, it generally cannot be canceled or changed. The customer may request a return after delivery if the product remains eligible under this policy.

If House of Talia cannot ship an order within the promised timeframe, the customer will be notified and given any cancellation and refund rights required by applicable law. Federal rules require online sellers that cannot ship within the promised timeframe to obtain the customer’s consent to the delay or provide a prompt refund.

Damaged Items

Visible shipping damage must be reported within 48 hours after confirmed delivery.

Email hello@houseoftalia.com and include:

• Your full name
• Your order number
• A detailed description of the damage
• Clear photographs of the damaged product
• Photographs of all affected pieces
• Photographs of the exterior shipping box or mailer
• Photographs of the shipping label
• Photographs of the interior packaging and protective materials
• A video showing the damage, if reasonably requested

Customers must retain the damaged product, all pieces, packaging, shipping box, shipping label, and packing materials until the claim has been fully resolved.

Do not discard, repair, glue, alter, assemble, or continue using a damaged product unless instructed to do so by House of Talia.

Failure to report visible shipping damage within 48 hours, provide requested documentation, or retain the product and packaging may prevent House of Talia from verifying the claim or seeking recovery from the carrier.

Defective Products and Safety Concerns

If a product appears defective or potentially unsafe, discontinue use immediately and keep the product away from children.

Email hello@houseoftalia.com with the order number, a description of the concern, and clear photographs or video showing the issue.

The 48-hour reporting period applies to visible shipping damage, incorrect products, and missing components. It does not eliminate any rights involving a latent defect or safety issue that could not reasonably have been identified within 48 hours after delivery.

House of Talia may request that the product be returned for inspection before determining whether it qualifies for a replacement, refund, or another resolution.

Normal wear, accidental damage, misuse, improper storage, exposure to moisture, failure to follow product instructions, and damage caused by continued use after a problem becomes apparent are not manufacturing defects.

Incorrect Items or Missing Components

Customers must report an incorrect product or missing component within 48 hours after confirmed delivery.

Email hello@houseoftalia.com and include:

• Your full name
• Your order number
• A description of the incorrect or missing item
• Photographs of everything received
• Photographs of the shipping package and label
• Photographs of any packing slip or included documentation

Please retain all products and packaging while the issue is reviewed.

If House of Talia confirms that an incorrect item was sent or that a component was missing, House of Talia may provide the missing component, send a replacement, issue a refund, or offer another appropriate resolution.

Resolutions for Damaged, Defective, Incorrect, or Incomplete Orders

After reviewing the available evidence, House of Talia may offer one of the following remedies:

• Replacement of the affected product
• Replacement of an individual component
• Refund to the original payment method
• Store credit, with the customer’s agreement
• Another reasonable resolution

The appropriate remedy will depend on the nature of the issue, product availability, the condition of the product, the documentation provided, and applicable law.

A specific remedy is not guaranteed until the claim has been reviewed and approved.

When House of Talia requires an approved damaged, defective, or incorrect product to be returned, House of Talia will provide return instructions and, where appropriate, a prepaid return label.

Route Package Protection

Customers who purchased Route Package Protection may be directed to submit qualifying claims for products lost, stolen, or damaged during shipping through Route’s claim-resolution process.

Route claims are subject to Route’s separate eligibility requirements, exclusions, documentation standards, and filing deadlines.

Purchasing Route Package Protection does not change the eligibility requirements for ordinary change-of-mind returns.

Customers may not receive duplicate compensation through a Route claim, carrier claim, refund, replacement, store credit, payment dispute, or chargeback for the same loss.

Lost, Stolen, or Delivered-but-Not-Received Packages

Claims involving packages that are lost in transit, stolen, or marked delivered but not received are governed by House of Talia’s separate Shipping & Delivery Policy.

A missing-package claim is not processed as an ordinary merchandise return because House of Talia has not received the product back.

Customers should follow the investigation and reporting procedures contained in the Shipping & Delivery Policy.

Gifts

Approved refunds are issued only to the original payment method used for the purchase.

If an item was received as a gift, the recipient may request an eligible return, but House of Talia generally cannot issue a cash refund or redirect the refund to the gift recipient.

Where appropriate, House of Talia may offer store credit to a verified gift recipient at its discretion.

Promotions, Discounts, and Bundles

Refunds are based on the amount actually paid for the returned product after discounts and promotions.

When a discount was applied across multiple products, House of Talia may allocate the discount proportionally among the items in the order.

If returning an item causes the remaining order to no longer qualify for a promotion, bundle price, free gift, or minimum-purchase discount, the refund may be adjusted where permitted by law.

Promotional gifts may be required to be returned unused and unopened when the qualifying merchandise is returned. If the promotional item is not returned, its stated or reasonable retail value may be deducted from the refund where permitted by law.

Payment Disputes and Duplicate Reimbursement

Customers are encouraged to contact hello@houseoftalia.com before initiating a payment dispute or chargeback so that House of Talia has an opportunity to investigate the concern.

Opening a payment dispute does not create eligibility for a refund that would not otherwise be available under this policy.

House of Talia may provide the payment processor or financial institution with relevant records, including order information, tracking, delivery confirmation, photographs, customer communications, return records, and the policy applicable when the order was placed.

Customers may not obtain duplicate reimbursement for the same order through multiple sources.

Purchases From Other Retailers

This policy applies only to products purchased directly from houseoftalia.com.

Products purchased through another retailer, marketplace, reseller, event, or third party must be returned through the original seller and are subject to that seller’s policies.

House of Talia cannot access or refund payments collected by another seller.

Abuse and Fraud Prevention

House of Talia reserves the right to deny a return, refund, exchange, replacement, or future purchase where there is reasonable evidence of:

• Return fraud
• Chargeback abuse
• False claims
• Product substitution
• Altered documentation
• Repeated claims inconsistent with order or carrier records
• Returning a different product from the one purchased
• Intentional damage or misuse
• Other deceptive or abusive conduct

Nothing in this section limits rights that cannot legally be waived.

International Orders

This policy is primarily written for orders shipped within the United States.

Customers outside the United States may have mandatory cancellation, withdrawal, return, refund, warranty, or consumer-protection rights under the laws of their jurisdiction. Where those rights apply and cannot legally be waived, they will take precedence over conflicting portions of this policy.

International customers may be responsible for return shipping, customs charges, duties, taxes, brokerage fees, and other expenses unless applicable law or an error by House of Talia requires otherwise.

Consumer Rights

Nothing in this policy is intended to exclude, waive, or limit any warranty, remedy, or consumer right that cannot legally be excluded, waived, or limited.

When applicable law provides a customer with greater rights than this policy, applicable law will control.

Policy Changes

House of Talia may update this Return and Refund Policy periodically.

The version in effect when an order was placed will generally govern that order. Changes to the policy will apply prospectively unless applicable law requires otherwise.

Contact Us

For return, refund, damage, or order-related questions, contact:

House of Talia
Website: houseoftalia.com
Email: hello@houseoftalia.com